The term case goods is used by furniture dealers to describe hotel furniture that goes in the guest bedrooms. Guest room furniture is a major investment for any hotel and one that cannot be taken lightly. What are the factors you should consider when purchasing hotel furniture or case goods for your property? What comes to mind are at esthetics and style, durability, maintenance, and cost.
I was visiting a hotel owner in Tegucigalpa, Honduras in 1998 when he gave me a tour of his newly opened hotel. I will never forget this gentleman for two reasons which I will mention further along. It was a very nice hotel in downtown Tegucigalpa with about 70 well appointed single and double rooms. The furniture in the guest rooms looked very high end and beautifully stained. You could see the beautiful wood grain you only find in fine residential furniture. But he had a severe problem. The furniture he purchased only a few months ago was starting to warp and split. Why? Because the furniture was made out of solid wood and the wood had not been properly dried. In a few more months most of his furniture could only be used as scrap or firewood. He told me the reason he decided for all wood furniture was because he was raised with the belief that a good furniture piece had to be made of solid wood. This trip was memorable because I knew this client s furniture was a total loss, he would have to re-purchase all the furniture again, the other reason was I had to evacuate Honduras because Hurricane Mitch was heading straight for this tiny impoverished nation. I got out on one of the last flights to Miami but unfortunately Hurricane Mitch struck with fury inflicting tremendous damage.
Carpet Glides
In the hotel industry using solid wood furniture is a no no. Some of the problems include cost, maintenance, and damage like warping and wood splitting if it's not properly dried. Using residential grade furniture is another common mistake. A seasoned hotelier knows their furniture will be subjected to use and abuse from the guests so what is needed is contract quality furniture often referred to as case goods. Contract quality case goods are made from a combination of materials such as wood, engineered woods, wood veneers, particle board, medium density fiberboard, and often laminate for furniture surfaces. The laminate is actually thermo fused to protect the tops.
When purchasing case goods for your hotel verify they are contract quality made by reputable manufacturers with experience in making furniture for hotels. You do not want to be this manufacturer's first commercial project so carefully do your due diligence and check the manufacturer's references and prior projects before placing your order. Other things to check is storage room in the credenzas, chests and armoires. Remember space is a premium inside a guest room so make sure your furniture has sufficient storage space to accommodate you guest's clothes and storage needs. I also recommend using laminate for furniture surfaces particularly in a hotel table, desks, credenzas, and activity tables. Laminate tops make the maintenance easier and they are also more resistant to scratching by pens, keys, and sharp objects. The drawer glide mechanisms are very important, make sure to ask your manufacturer to describe how the mechanism is made and again verify if it's contract quality. Finally make sure your manufacturer offers a warranty against manufacturer's defects. A reputable manufacturer should offer at least a one year warranty and some will offer up to 5 yr warranties.
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Nov 24, 2011 20:48:26
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